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1. Case Study Introduction The Queensland Government faced a phenomenal payroll system implementation failure after spending $181m with multiple unsuccessful attempts to make the Queensland Health (QH) Payroll system go-live. The project was overrun for an approximate two years, and its functional deficiencies resulted in financial damage which QH accumulatively overpaid staff $112.3m at the end of May 2012 (KPMG 2012, p. 5) , as well as impacted on the state public health services (Chesterman 2013, p. 16) . This report will provide an overview of QH Payroll Project and AS ISO/IEC 38500:2016 Standard. It will also highlight and discuss significant IT governance issues occurred during the project, and relevant applications of the standard will be introduced to remediate the circumstances. 2. QH Payroll Project Background To deliver low cost and optimal quality of corporate functions for the whole-of-government, in 2003 Share Service Initiative (SSI) was established by the Queen...

Background Utilizing the internet and digital technology, Australia has enabled the public to participate in a maturing global digital economy. With increasing internet users from 83% in 2014 (ABI Research, 2015) to approximately 90% in 2017 (Department of the Prime Minister and Cabinet (PM&C), 2016) , PM&C stated that the internet based economy generated $79 billion, equal to 5.1% of GDP, in 2014 while cybercrime could cost Australian 17 billion annually. To avoid financial losses and ensure a safe and secure cyber environment, Australia implemented National Plan to Combat Cybercrime in 2013. The plan is monitored and enforced by Attorney-General’s Department and Australian Signals Directorate. The Effectvieness of Implementation Australian is ranked 7 th in the world for cybersecurity commitments (International Telecommunication Union (ITU), 2017) . There are two significant factors leading to this success. The most important lead is transparent political action. Cl...