Queensland Health Payroll Project IT Governance - A Case Study
1. Case Study Introduction The Queensland Government faced a phenomenal payroll system implementation failure after spending $181m with multiple unsuccessful attempts to make the Queensland Health (QH) Payroll system go-live. The project was overrun for an approximate two years, and its functional deficiencies resulted in financial damage which QH accumulatively overpaid staff $112.3m at the end of May 2012 (KPMG 2012, p. 5) , as well as impacted on the state public health services (Chesterman 2013, p. 16) . This report will provide an overview of QH Payroll Project and AS ISO/IEC 38500:2016 Standard. It will also highlight and discuss significant IT governance issues occurred during the project, and relevant applications of the standard will be introduced to remediate the circumstances. 2. QH Payroll Project Background To deliver low cost and optimal quality of corporate functions for the whole-of-government, in 2003 Share Service Initiative (SSI) was established by the Queen...