IT Governance and Change Management Proposal Education Department Western Australia (Case Analysis)
1. Executive Summary From recent information technology (IT) audit cycles during 2017 and 2019, multi-agencies of Western Australian (WA) State have resulted similar undesirable conclusions reported by WA Audit General. The audit findings were strongly concerned with weaknesses of IT security and business continuity across the agencies. To rectify these year-after-year issues, WA Department of Education (DoE) takes the initiative to design and implement a new governance framework as the first pilot to improve the IT governance system in responding to the weaknesses addressed in the audit reports. Control Objectives for Information and Related Technologies (COBIT) 2019 is used for the design of governance system, and Queensland Change Management Plan Workbook and Template is used for managing the implementation to ensure the effectiveness and its sustainability. This proposal will provide an overview of the WA Audit General’s reports and DoE background. It will also analys